FAQ's for The Roi Soleil Hotels


How do I reserve a room on your website: www.hotel-roi-soleil.com?
Subsequent to an online reservation, until what time is my room reserved for me and until when can I check in at the hotel ?
How can I be sure that my reservation has been properly registered?
Am I obliged to indicate my credit card number to carry out an online reservation?
What are the hotel opening hours?
At what time can I occupy my room and at what time do I need to vacate it?
Is there hotel parking at the hotel?
Are there family rooms in your hotels?
We are a couple with one child; can we stay at Roi Soleil Hotels?
Is there a phone in the rooms and is it possible to have an internet connection?
Is the cost of breakfast included in the price of the room?
What do you provide for breakfast ?

How do I reserve a room on your website: www.hotel-roi-soleil.com?


If you don’t yet know in which hotel you would like to make a reservation, you can use the regional map to choose your destination.

 
If you already know in which hotel you wish to stay, select it in the list provided on the home page or in our space entitled “Reserve”.
 
Once you have reached the page of the hotel that interests you, click on the button ‘Reserve’ to consult the availabilities of that hotel, then begin the reservation procedure.
 
Reservations are carried out in 3 steps. First, you enter the number of rooms and breakfasts required, then you enter your bank details, in order to get a recap of your order.
 
You’ll receive a confirmation or your reservation by email.

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Subsequent to an online reservation, until what time is my room reserved for me and until when can I check in at the hotel ?


For online reservations, your credit card number guarantees your reservation no matter what time you arrive.

 
Roi Soleil Hotels welcome you 24/7. Outside of opening hours, an automatic room distributor is available outside of the hotel reception. Begin by touching the screen and then follow the instructions.

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How can I be sure that my reservation has been properly registered?


The reservation number that is sent to you subsequent to making a reservation is your guarantee that your reservation has indeed been registered.


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Am I obliged to indicate my credit card number to carry out an online reservation?


The entry of your bank details is imperative to register and guarantee your reservation.


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What are the hotel opening hours?


The Roi Soleil Hotels welcome you:

 
from Monday to Saturday from 6:30am to 10pm. 
Sundays and bank holidays from 7:30am to 11:00am and from 5:00pm to 10:00pm.

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At what time can I occupy my room and at what time do I need to vacate it?


Rooms are available beginning at 1:00pm and must be vacated by 11:00am on the morning of departure.


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Is there hotel parking at the hotel?


All Roi Soleil hotels are equipped with private, fenced-in parking lots.


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Are there family rooms in your hotels?


The Roi Soleil Hotels in Strasbourg (Holtzheim and Mundolsheim), Colmar and Amnéville Les Thermes have family rooms (adjoining rooms), that are very practical for family stays, with the parents’ room on one side and the children’s on the other.


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We are a couple with one child; can we stay at Roi Soleil Hotels?


Yes, up to the age of 12, we make an extra bed available (7 Euros) in the parents’ room. Request one when you make your reservation.


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Is there a phone in the rooms and is it possible to have an internet connection?


At Roi Soleil Hotels, all the rooms are equipped with a telephone (calls are billable: opening of the phone line with a valid credit card to make calls, €0.80) as well as an internet connection.

An unlimited wireless connection is available at no charge in each room.

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Is the cost of breakfast included in the price of the room?


No, breakfast is available for €6.00 per person. We provide an all-you-can-eat buffet with sweet and salted breakfast dishes.


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What do you provide for breakfast ?


Presented as an all-you-can-eat buffet, Roi Soleil breakfasts please all tastes and … all appetites!

You have your choice of fresh pastries, crunchy baguettes, whole-grain breads, various jams, Nutella, butter, plain and flavored yogurts, applesauce, different sorts of cereal, boiled eggs, sausage…

With forgetting coffee, tea, chocolate, orange juice multi-vitamin drink (from concentrate) for €6.00 per person.


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